LCS is a proud exhibitor and sponsor at the 2024 LeadingAge Annual Meeting and Expo this fall in Nashville.

Come see us at booth #1439

Music City Center, Nashville

Monday, October 28 | 11:30 a.m. – 3:00 p.m.
Tuesday, October 29 | 11:30 a.m. – 3:00 p.m.

The LCS Family of Companies proudly presents:

Life Plan Community Update, 119-B

Sunday, October 27, 2024 | 2:30-3:30 p.m.

Two influential forces drive legislative activities in life plan community oversight: consumer advocacy groups and LeadingAge. Working closely with its state partners, LeadingAge proactively tracks legislative and consumer advocacy activities and supports efforts to protect life plan communities and the older adults they serve. This session will provide a thorough review of current state and federal activities related to life plan communities. An expert panel will discuss the implications of these activities for providers, explore the role that LeadingAge and its state partners are taking to influence those activities, and look ahead to anticipate strategic preparations that must take place now to secure the life plan community model for the future.

Speakers:

Dan Merriman, Sr. Compliance/Public Policy Analyst, LCS
Dee Pekruhn, Director, Life Plan Communities Services & Policy, LeadingAge
Jan Harting-McChesney, Resident Extraordinaire, Peconic Landing
Allison Ciborowski, President & CEO, LeadingAge Maryland
Bruce Anders, Chief Legal Officer, Pacific Retirement Services
Dana Parsons, Vice President & Legislative Counsel, LeadingAge Virginia

Back to School: Planning a Community for Future Consumers, 20-G

Tuesday, October 29, 2024 | 8:15-9:15 a.m.

Broadview at Purchase College takes full advantage of its location on a sprawling college campus in upstate New York to offer residents access to myriad learning opportunities. But the life plan community has its own lessons to teach about how to incorporate the needs of tomorrow’s residents into today’s retirement communities. This session will focus on how developers used strategic planning, data analysis, market research, focus groups, and crowdsourcing to design a community that emphasizes intergenerational, life-long learning, and uses amenities and access to Purchase College’s 500-acre campus to enhance resident quality of life for residents from all income levels.

Speakers:

Todd Shaw, Vice President of Development, LCS
Chad Bederka, Associate Principal, Hord Coplan Macht Architects
Ashley Wade, Executive Director, Broadview-Senior Living at Purchase College (UC)

How Do You Maximize Resident Satisfaction and Boost Outcomes? Ask Them!, 097-I

Tuesday, October 29, 2024 | 4:30-5:30 p.m.

Delighted residents help senior living organizations achieve positive business outcomes, including higher referral and move-in rates. This session will show you how to increase your chances of delighting residents by implementing a satisfaction research initiative that uses feedback surveys to listen and respond to the collective voice of residents and family members. You’ll learn how to engage residents in the survey process, use survey results to identify top improvement opportunities, and make changes that matter most to residents. Representatives who achieved 100% participation and exceptional satisfaction scores on resident surveys will give you advice on engaging residents in the feedback process and responding to survey findings with sincerity, purpose, and transparency.

Speakers: